Privacy Policy — PDFix

Last updated: 10 Oct 2025

This Privacy Policy describes how PDFix ("we", "us", or "our") collects, uses, discloses, and protects information when you use our mobile application PDFix and related services (the "Service"). Please read this policy carefully. By using PDFix, you accept the practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect the information you choose to provide when you contact us or request support, including:

• Contact information (for example, name and email address) when you send a support or feedback message;
• Content you upload or create within the app (for example, PDFs, images, signatures, stamps). Note: unless you explicitly choose to upload or share files, editing is performed locally on your device;
• Any other information you provide when you interact with the app or communicate with us.

1.2 Automatically Collected Information

When you use the Service, we may automatically collect certain information about your device and how you interact with the app, such as:

• Device information (device model, operating system version, unique device identifiers);
• App usage data (features used, session times, crash reports and diagnostics);
• Performance and analytics data to help us improve stability and user experience.

1.3 Third-Party Services

We may use third-party service providers (for example analytics, crash reporting, hosting) that automatically collect information to provide and improve their services. These providers process data on our behalf and are bound by appropriate confidentiality and security obligations.

2. How We Use Information

We use the information we collect for the following purposes:

• To provide and maintain the Service, including enabling editing, signing, stamping and sharing features;
• To respond to your comments, questions, and requests for support;
• To diagnose and fix technical issues, analyze usage patterns, and improve performance;
• To send you administrative messages related to the Service (for example, changes to the policy or critical notices);
• To comply with applicable legal obligations and protect our rights and the rights of others.

3. Sharing and Disclosure

We do not sell your personal information. We may share information in the following limited circumstances:

• With service providers who perform services on our behalf (for example hosting, analytics, crash reporting). These providers are contractually limited to using data only to provide services for us;
• To comply with legal obligations or respond to lawful requests by public authorities, such as to meet national security or law enforcement requirements;
• To protect and defend our rights, property or safety, or the rights, property or safety of other users;
• In connection with a merger, acquisition, reorganization, asset sale or similar transaction — but only if the acquiring entity agrees to respect the terms of this Privacy Policy.

4. Local Processing and File Handling

PDFix is designed to perform document editing and related operations on your device whenever possible. Files you open and edit remain on your device unless you choose to export, share, or upload them to an external service. If you use an optional cloud feature (if provided), you will be informed and must explicitly opt-in before files leave your device.

5. Payments and Purchases

If you purchase in-app products or subscriptions, payment processing is handled by the platform provider (for example, Apple App Store). We do not receive or store your full payment card information — payment details are processed by the platform's payment processor under their privacy policies and terms.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, to resolve disputes, to enforce our agreements, and to comply with legal obligations. If you request deletion of your personal data we will take reasonable steps to remove it from our active systems, subject to legal or operational restrictions.

7. Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration. However, no internet or mobile app transmission or storage system is completely secure. We cannot guarantee absolute security.

8. International Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence. When transferring personal information across borders we rely on appropriate safeguards and contractual protections required by applicable law.

9. Children

PDFix is not directed to children under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected personal information from a child, please contact us so we can delete that information.

10. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, such as the right to access, correct, update, or delete the personal data we maintain about you, and the right to object to or restrict certain processing. To exercise these rights, please contact us at the address below. We will respond in accordance with applicable law.

11. Third-Party Links and Services

The Service may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice through the app or by other means. The "Last updated" date at the top of this page indicates when this policy was last revised.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

• Email: devhookdeveloper@gmail.com
• Company: Devhook